Warranty Policy

BESTISAN Warranty Policy

Effective Date: August 2026

BESTISAN is committed to delivering high-quality audio products. We stand behind every product we sell and offer warranty coverage to protect your purchase.

1. Warranty Coverage

All BESTISAN products are covered by a 24-month limited warranty from the date of original purchase. This warranty covers defects in materials and workmanship under normal use conditions.

Covered products include:

  • Soundbars
  • Bookshelf & PC Speakers
  • Subwoofers
  • Turntables
  • Wireless Microphones

2. What Is Covered

  • Manufacturing defects in materials or workmanship
  • Hardware failures under normal use
  • Defective components that affect product performance

3. What Is Not Covered

  • Damage caused by accident, misuse, abuse, or negligence
  • Damage caused by unauthorized modification or repair
  • Normal wear and tear
  • Cosmetic damage (scratches, dents, broken plastic)
  • Damage caused by operating outside permitted or intended uses
  • Products with removed or altered serial numbers

4. How to Submit a Warranty Claim

To submit a warranty claim, please follow these steps:

  1. Contact our support team at service@bestisan.com with your order number and a description of the issue.
  2. Provide photos or videos of the defect to help us assess the issue.
  3. Our team will respond within 2 business days with instructions for repair, replacement, or refund.

5. Warranty Remedies

At our discretion, we will repair, replace, or issue a refund for any product confirmed to be defective under this warranty. Replacement products may be new or refurbished.

6. Limitation of Liability

This warranty gives you specific legal rights. You may also have other rights which vary by location. BESTISAN's liability under this warranty is limited to the original purchase price of the product.

7. Contact Us

For warranty inquiries, please contact us at:

Email: service@bestisan.com
Location: California, USA