FAQs

Frequently Asked Questions

Product & Compatibility

Q: What types of products does BESTISAN offer?
A: BESTISAN offers a full range of home audio products including soundbars, bookshelf & PC speakers, subwoofers, turntables, and wireless microphones — all designed to deliver premium sound quality for everyday use.

Q: Are BESTISAN products compatible with my TV / computer / phone?
A: Most BESTISAN products support multiple connection methods including Bluetooth, optical, AUX, and RCA inputs. Please refer to the product page or e-manual for specific compatibility details.

Q: Where can I download the user manual for my product?
A: You can download the e-manual for your product on our Download e-Manual page. Select your model to get the PDF.

Setup & Connectivity

Q: How do I connect my BESTISAN speaker via Bluetooth?
A: Power on the device and ensure it is in Bluetooth pairing mode (the indicator light will flash). On your phone or computer, go to Bluetooth settings and select the BESTISAN device from the list. The connection will be confirmed by a sound or solid indicator light.

Q: My device won't connect via Bluetooth. What should I do?
A: Try the following steps: (1) Turn the device off and on again. (2) Delete the BESTISAN device from your Bluetooth list and re-pair. (3) Ensure no other device is already connected. (4) Keep the devices within 10 meters of each other. If the issue persists, contact our support team.

Q: Can I connect multiple devices at the same time?
A: Most BESTISAN products support single-device Bluetooth connection at a time. Please check your specific product's manual for multi-point connection support.

Warranty & Support

Q: What is the warranty period for BESTISAN products?
A: All BESTISAN products come with a 24-month limited warranty covering manufacturing defects. Please visit our Warranty Policy page for full details.

Q: How do I submit a warranty claim?
A: Email us at service@bestisan.com with your order number, a description of the issue, and photos or videos of the defect. Our team will respond within 2 business days.

Q: My product stopped working. What should I do?
A: First, check the user manual for troubleshooting tips. If the issue persists, contact our support team at service@bestisan.com and we will assist you promptly.

General

Q: How do I contact BESTISAN customer support?
A: You can reach us by email at service@bestisan.com. Our support team is available Monday to Friday and will respond within 2 business days.